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Receptionist Role Available
The Hotel receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel's vision and values on customer satisfaction. The main purposes of the hotel reception area's staff are to respond courteously to guest's requests and play a part in the smooth running of the reception desk.
40 Hours per week / 5 days out of 7 / 28 days holiday per year / Salary subject to experience
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a excellent customer service experience.
To be responsible for accurate and efficient accounts and guest billing processes.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with room prices and special offers to provide accurate information to guests.
To report any maintenance, breakage or cleanliness problems to the relevant manager.
To administer the general petty cash system and float in an accurate manner.
To undertake all training as required (e.g., first aid, health and safety, customer service).
To adhere to all fire safety test procedures and to assist in the evacuation process in the event of a fire.
To undertake any other ad-hoc duties (bar & restaurant work) relevant to the post, as and when required.
A friendly welcoming approach
High standards of dress and presentation
Ability to remain calm during difficult situations or in a very busy environment
The ability to work unsupervised
Excellent interpersonal skills, including a pleasant telephone manner
Good administrative skills and the ability to use email and booking system
Good team working skills (previous customer service experience & previous experience in hospitality)